Privacy policy

Overview

This Privacy Policy ("Privacy Policy") governs the processing of your personal data in the context of your use of our website (the "Website") and the associated services (collectively referred to as the "Services"). This processing is carried out by Group a as the data controller, with its registered office at Luikersteenweg 254, 3500 Hasselt, Belgium ("we", "our", "us"), registered with BCE under number 0417 514 724, in accordance with the applicable legislation on the protection of personal data.

By using our Website and/or our Services, you acknowledge that you have carefully read this Privacy Policy and accept it without reservation. We reserve the right to modify the Privacy Policy from time to time at our sole discretion. These modifications will be communicated on the Website.

By clicking the checkbox indicating: "I have read, understood, and accept without reservation the privacy policy. I consent to the processing of my personal data as indicated in this privacy policy," you declare that you have indeed read and consented to this Privacy Policy. You declare that you understand the purposes for which your personal data will be processed. You also agree that your continued use will be interpreted as ongoing consent. You can revoke your consent at any time by emailing info@group-a.com.

Please note that we may use "cookies" or similar technologies in the context of the Website and/or Services. Cookies are small text files placed on a device's hard drive containing certain information, sometimes including personal data. For more information about our use of cookies, please read our cookie policy (LINK).

This Privacy Policy was last updated on 01/17/2022.

What data do we process? Why and for how long?

When you use the Website and/or the Services, we process personal data concerning you. This personal data includes:

When? Using the Services, contacting us, using the Website

What data? Identification data

Why (purpose)? Processing the request

When? What data? Duration Why (purpose)? Legal basis

Fill out the contact form Name, email address, phone number, company, and message

Two years if not a customer, five years if a customer Processing the request

Authorization

In principle, we obtain the aforementioned personal data directly from you. However, if you choose to register through a social network account (for example, Facebook or Google Plus), this data is collected through your social network profile. We encourage you to review the privacy policy of your social network service provider to determine what data is processed by them when you use the social media login feature. We do not transmit any of the personal data you provide through the Website to social network providers unless you consent. In addition to the aforementioned purposes, we may also process your personal data:

To provide you with information about products and services you request in a personalized and effective manner, whether through the Website, email, phone, or social media channels.

To process your personal data so that we can provide the Services.

For direct marketing purposes, i.e., to provide you with communications, promotions, offers, and other targeted advertisements from us or our selected partners. We will ask for your prior consent in this regard.

To perform statistical analyses to improve our Website and/or Services or to develop new products or services.

To provide them to a financial institution or a payment service provider to enable your financial institution and the payment service provider to fulfill their legal obligations.

To provide them to the police or judicial authorities as evidence of possible offenses or if there are reasons to suspect illegal acts committed by you in connection with your registration or use of the Website or Services.

In the event of a potential merger with, acquisition by, or division by a third party, even if that third party is located outside the EEA.

1. If and when your registration on the Website or the use of the Website or Services may be considered (a) a violation of the terms or intellectual property rights or any other rights of a third party, (b) a threat to the security or integrity of the Services, (c) a threat to the Website or the services or to our systems or those of our subcontractors by viruses, Trojans, spyware, malware, or any other form of malicious code, or (d) in any way, illegal or illicit, discriminatory, or offensive, we may process your data in our interest, that of our partners, or third parties.

With whom do we share the data?

We will not transmit your personally identifiable personal data to third parties without your explicit consent unless necessary to provide the Services.

We may engage third-party subcontractors to provide you with the Website and/or Services. We ensure that third-party subcontractors can only process your personal data on our behalf and under our written instructions. We guarantee that all external subcontractors are selected with the necessary care to ensure the security and integrity of your personal data.

We may transfer anonymous and/or aggregated data to other organizations that can use this data to improve products and services and to tailor the marketing, presentation, and sale of products and services.

Where do we process the data?

We and our third-party subcontractors will process your personally identifiable personal data only within the EEA.

We may transfer your anonymous and/or aggregated data to organizations located outside the EEA. If such a transfer takes place, we will ensure that appropriate protective measures are in place to ensure the security and integrity of your personal data and that all rights related to personal data that you may be entitled to under applicable mandatory law are guaranteed.

How do we process the data?

We will make every effort to process only the personal data necessary to achieve the objectives specified in this Privacy Policy. We will process your personal data legally, fairly, and transparently. We will make every effort to ensure that personal data is accurate and up-to-date.

1. Your personal data will only be processed for the time necessary to achieve the objectives specified in this Privacy Policy or until you revoke your consent to their processing. Please note that the revocation of consent may mean that you will no longer be able to use all or part of the Website and/or Services. If you have registered on our Website, we will delete your personal data when you delete your profile, unless a legal or regulatory obligation or a court or administrative order prevents us from doing so.

We will take appropriate technical and organizational measures to protect your personal data against unauthorized access or theft and against any accidental loss, alteration, or destruction. Access by our staff or that of our external subcontractors is only possible on a "need-to-know" basis and is subject to strict confidentiality obligations. However, you understand that safety and security concerns are only obligations of means that can never be guaranteed.

Your Rights

You have the right to request access to all personal data that we process about you.

You have the right to request that personal data about you that is incorrect or inaccurate be corrected free of charge. If you have registered on our Website, you can correct much of this information yourself through your profile. If such a request is made, you must also provide proof that the personal data for which the correction is requested is incorrect.

You have the right to revoke the consent you previously gave to the processing of your personal data. You can revoke your consent at any time by sending an email to info@group-a.com or by deleting your profile (if applicable).

You have the right to request that personal data about you be deleted if it is no longer necessary for the purposes set forth in this Privacy Policy or if you revoke your consent to their processing. However, please note that a request for deletion will be evaluated by us in light of legal or regulatory obligations or administrative or judicial decisions that may prevent us from deleting the personal data in question.

Instead of deletion, you can also ask us to restrict the processing of your personal data if (a) you dispute the accuracy of this data, (b) the processing is illegal, or (c) the data is no longer necessary for the stated purposes but you need it to defend yourself in a legal proceeding.

You have the right to object to the processing of personal data if you can demonstrate that there are compelling and legitimate reasons related to particular circumstances that justify such objection. However, if the intended processing is considered direct marketing, you have the right to object to this processing free of charge and without justification.

If your personal data is processed on the basis of consent or a contract and the processing is carried out by automated means, you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format and, if technically possible, you have the right to transfer this data directly to another service provider. Technical feasibility is assessed exclusively by us.

If you wish to make a request to exercise one or more of the rights mentioned above, please send an email to info@group-a.com. This request must clearly indicate which right you wish to exercise and why. It must also be dated, signed, and accompanied by a scanned copy of your valid identity card proving your identity. We will inform you immediately upon receipt of such a request. If the request is found to be valid, we will respond to it as soon as reasonably possible and no later than thirty (30) days after receiving the request.

If, when exercising your rights or processing your access requests, we find that they are clearly made with the intention of causing us inconvenience or harm, we reserve the right not to process them. If you contact us to exercise your rights, we will respond to you within one month. Exceptionally, this may take longer, but in that case, we will inform you within one month of the reasons for this delay. The ability to exercise your rights depends on the processing and the legal basis for the processing.

If you have a complaint about the processing of your personal data by us, you can always contact us at the email address info@group-a.com. If you are not satisfied with our response, you are free to file a complaint with the competent data protection authority. For more information, please visit the website https://www.data-protection-authority.com.